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FAQ’s

Frequently asked questions

Everything you need to know about accounts, the bot, plans, deposits and withdrawals.

What is Bot Trading?

Bot Trading is an automated trading platform. You create an account, fund your wallet and start the bot; the bot scans the market, places orders and settles the result of each session into your wallet.

Do I need any trading experience?

No. The bot follows a fixed routine, and you only decide when to start a session and which plan to use. The dashboard shows every step in plain language.

Is the Free plan really free?

Yes. Every account is created on the Free plan, which includes 1 bot session per day. You can stay on it for as long as you like — there is no subscription.

How does the bot trade?

During a session the bot analyses a set of trading pairs, selects entry points, opens a small number of orders and closes them before the session ends. The net result is credited or debited to your wallet, and each step is written to your log.

Is profit guaranteed?

No. Trading digital assets carries risk, and a session can end with a gain or a loss. The profit ranges shown on the plans are target ranges set by the platform, not promises. Only use funds you can afford to lose.

How many sessions can I run each day?

That depends on your plan. The Free plan includes 1 bot session a day; higher plans include more. Daily sessions reset at midnight and unused sessions do not roll over.

Do plans expire?

Paid plans run for the number of days shown on each plan. When a paid plan ends you return to the Free plan automatically, which never expires, and you can choose a plan again whenever you like. Your Plans page lists every plan you have bought with its start date, end date and status.

Can I switch to a cheaper plan?

Plans only move up. Once you hold a plan, the lower ones are locked, so you never replace something you’ve paid for with less.

How do I pay for a plan?

You can pay from your wallet balance, or through an enabled payment provider at checkout.

How do I deposit?

Open Deposit in your dashboard, enter an amount (minimum £100.00, maximum £100,000.00) and choose a payment method. Your wallet is credited when the payment is confirmed.

How do withdrawals work?

Add a withdrawal address in your dashboard, then submit a request (minimum £10.00). A fee of 5% applies, and requests are reviewed by our team before they are paid.

How long do withdrawals take?

Requests are reviewed by a person, so timing depends on the queue and on network conditions. You can follow the status of every request in your withdrawal history.

How does the referral programme work?

Share your personal referral link. When someone you invite signs up, deposits and trades, you can earn a commission according to your plan’s rates.

How is my account protected?

Passwords are stored as one-way hashes, repeated failed sign-ins are locked out for a period of time, and withdrawals can only go to addresses you have saved.

I forgot my password. What should I do?

Use the “Forgot password” link on the login page and follow the instructions sent to your email address.

Still have questions?

Our team is happy to help. Send a message and we’ll reply by email.